Position Title: Endodontist

Status: Nonexempt, Regular, “At Will” Work Status, Part-time or Full-time

POSITION SUMMARY

Advanced Endodontics is looking for either a Full-time or Part-time Endodontist to join a growing endodontic specialty practice with five locations throughout Central Florida: Clermont, Lake Mary, Orlando, New Smryna Beach, and Winter Park. Our mission is to provide the highest quality of patient care and service and to set our practice as the provider of choice in the communities we serve. We have an established network of General Dentists, providing generous earning potential through referrals.

This opportunity will allow you to practice dentistry in a modern and highly technical dental practice and will enable you to grow personally and financially. Whether you recently graduated or have been serving our field for many years, Advanced Endodontics will help you meet your long term goals, provide support along the way, and help you further develop as a professional. Our team of endodontists earns between $200K – $400K a year, working 3 to 5 days a week.

RESPONSIBILITIES:

• Examine, diagnose, prescribe, and carry out endodontic services and treatment plans
• Collaborate with General Dentists on referral cases, as well as all other clinical and non-clinical personnel as necessary
• Counsel patients on dental problems, use of medications, expected effects of treatment, diet, and other health maintenance matters
• Improving clinical skills and acumen through participation in continuing education and training opportunities
• Collaborate with the dental marketing team on networking and relationship-building activities (i.e., Lunch & Learns, speaking engagements, events, etc.).

QUALIFICATIONS

• Commitment to quality patient care and enjoy educating patients on dental health
• Strong communication skills; demonstrates professional and courteous demeanor with patients
• Personable and friendly chair-side manner
• Respect practice philosophies and other doctors and personnel
• Willingness to building an excellent reputation in the community
• DDS or DMD degree, licensed in the state (Florida) in which practicing or have the ability to obtain licensure upon graduation.
• Completion of an endodontic residency program

Position Title: Patient Liaison

Reports To: Office Manager, as assigned

Status: Nonexempt, Regular, “At Will” Work Status, Part-time/Full-time

POSITION SUMMARY

Promote practice growth through effectively implementing administrative procedures and positive, professional presentation as a member of the front desk team.Project the positive, friendly atmosphere of our practice by welcoming all visitors in a cheerful and professional manner. Under direct and indirect supervision, answer inquiries and obtain information for general public, patients, visitors, and other interested parties. Provide information to callers.
Perform routine clerical and administrative functions such as drafting correspondence to patients, scheduling appointments, organizing and maintaining paper and electronic files, presenting cases, track and balance, credit transactions, and other basic financial support functions.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Sitting 40%.
• Standing/walking 60%.
• Moderate noise levels from dental and other lab equipment.
• Medical, office, and lab setting.
• Minimum lifting requirements of 35 pounds in order to accept equipment deliveries and pack and unpack office supplies.
• Frequent client and interoffice personnel interaction as this position meets and greets patients and is heavily dependent on excellent customer interaction.
• Hearing – Must be able to hear telephonic equipment and comfortably communicate with patients and others by telephone and in person.
• Near Vision – The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines.
• Exceptional hand dexterity and typing skills to work with standard software programs provided.

ESSENTIAL FUNCTIONS

• Open office and prepare for business day.
• Monitor reception area for neatness and cleanliness. Replace magazines into racks or arrange onto tables, reposition chairs, dispose of trash, etc.
• Acknowledge all visitors promptly, regardless of task at hand.
• Memorize and deliver scripts in person and over the phone as appropriate.
• Welcome patients and visitors into office with cordial greeting and a smile.
• Schedule appointments in consideration of production and capacity.
• Present and explain treatment plans to patients before treatment(s) is performed.
• Present financing options and make necessary arrangements.
• Set up appointments with specialists when indicated, coordinate with specialists’ office, send x-rays, explanatory letter, and provide a referral card/pamphlet for specialist to patient.
• Accept and record payments made at the time of service.
• Monitor schedule and patients who are waiting in reception area, notify appropriate staff of patient arrival, and when there has been a delay in patient seating for appointment.
• Check patient records and provide with appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, etc.).
• Make certain that office has x-rays from previous dentist when appropriate.
• Prepare End-of-Day routine, including but not limited to reconciling production and collection, settling credit card accounts and preparing and making bank deposits.
• Prepare and submit End of Day Reports.
• Providing information to patients/referring offices, taking messages and scheduling appointments.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Learn to operate new office technologies as they are developed and implemented.
• File and maintain records.
• Collect, sort, distribute, and prepare mail, messages and courier deliveries.
• Input data into computer by typing with minimal errors.
• Provide information about the practice, such as location of offices, employees within the organization, or services provided.
• Transmit information or documents to patients using computer, mail, or facsimile machine.
• Balance credit transactions and provide basic financial clerical support duties.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Must maintain regular, consistent, and punctual attendance in accordance with assigned schedule and time off policies.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
• Track office supply inventory.
• Must be able to work both independently and cooperatively in team settings.
• Occasionally there may be some travel, by car or plane, required in order to participate in continuing education or seminars.
• Other duties and tasks, as assigned periodically.

SUCCESS FACTORS

• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Must be detail oriented in order to prepare and process business correspondence.
• Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office.
• Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work related documents.
• Must demonstrate excellent communication skills by talking to others to convey information effectively and preparing business correspondence.
• Good interpersonal skills to maintain positive rapport with patients, dentists, other staff members and community.
• Effective verbal skills to communicate clearly and professionally with patients and staff.
• Professional personal presentation.

EXPERIENCE AND EDUCATION

• High school diploma.
• Minimum of one year of office experience.
• Knowledge in Microsoft Office (Word, Excel, Outlook, etc.)

Position Title: Call Specialist
Reports To: Office Manager, as assigned
Status: Nonexempt, Regular, “At Will” Work Status, Part-time/Full-time

POSITION SUMMARY

Promote practice growth through effectively implementing administrative procedures and positive, professional presentation. Project the positive, friendly atmosphere of our practice by answering all calls in a cheerful and professional manner. Under direct and indirect supervision, answer inquiries and obtain information for, patients, referring offices, and other interested parties.
Provide information to callers. Perform routine clerical and administrative functions such as drafting correspondence to patients, scheduling appointments, organizing, and maintaining paper and electronic files.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Sitting 90%.
• Standing/walking 10%.
• Medical, office, and lab setting.
• Minimum lifting requirements of 35 pounds in order to accept equipment deliveries and pack and unpack office supplies.
• Frequent client and inter-office personnel interaction as this position meets and greets patients and is heavily dependent on excellent customer interaction.
• Hearing – Must be able to hear telephonic equipment and comfortably communicate with patients and others by telephone and in person.
• Near Vision – The ability to see details at close range (within a few feet of the observer) as required for business software, and operating office machines.
• Exceptional hand dexterity and typing skills to work with standard software programs provided.

ESSENTIAL FUNCTIONS

• Open office and prepare for business day.
• Answer the phone using the standard greeting.
• Answer the phone courteously within 3 rings.
• Take accurate and detailed phone messages.
• Communicate clearly when speaking or writing.
• Answer the telephone with a ‘smile in your voice,’ with energy, and a spirit of helpfulness
• Speak to people clearly and with an appropriate tone of voice and listen to what they have to say to you.
• Acknowledge all visitors promptly, regardless of task at hand.
• Memorize and deliver scripts in person and over the phone as appropriate.
• Check voice mail regularly and return all messages the same day as received, if possible.
• Welcome patients and visitors into office with cordial greeting and a smile.
• Schedule appointments in consideration of production and capacity.
• Set up appointments with specialists when indicated, coordinate with specialists’ office, send x-rays, explanatory letter,and provide a referral card/pamphlet for specialist to patient.
• Check patient records and provide with appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, etc.).
• Make certain that office has x-rays from previous dentist when appropriate.
• Providing information to patients/referring offices, taking messages and scheduling appointments.
• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
• Learn to operate new office technologies as they are developed and implemented.
• Input data into computer by typing with minimal errors.
• Provide information about the practice, such as location of offices, employees within the organization, or services provided.
• Transmit information or documents to patients using computer, mail, or facsimile machine.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Must maintain regular, consistent, and punctual attendance in accordance with assigned schedule and time off policies.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
• Must be able to work both independently and cooperatively in team settings.
• Occasionally there may be some travel, by car or plane, required in order to participate in continuing education or seminars.
• Other duties and tasks, as assigned periodically.

SUCCESS FACTORS

• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Must be detail oriented in order to prepare and process business correspondence.
• Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office.
• Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work-related documents.
• Must demonstrate excellent communication skills by talking to others to convey information effectively and preparing business correspondence.
• Good interpersonal skills to maintain positive rapport with patients, dentists, other staff members and community.
• Effective verbal skills to communicate

EXPERIENCE AND EDUCATION

• High school diploma.
• Minimum of one year of office experience.
• Knowledge in Microsoft Office- Word, Excel, Outlook, etc.

Position Title: Claims Specialist

Reports To: Financial Team Leader or Office Team Leader, as assigned

Status: Non-exempt, Regular, “At-will” Word Status, Full-time

POSITION SUMMARY

The Claims Specialist is responsible for assisting patients with processing dental insurance claims. Researches and resolves insurance billing issues. You are required to have knowledge in teeth numbers and have a basic understanding in Endodontic procedures.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Sitting 90%.
• Standing or walking 10%.
• Moderate noise levels from dental and other lab equipment.
• Medical, office, and lab setting.
• Exceptional hand dexterity and typing skills to work with standard software programs provided.
• Good mathematical aptitude in order to prepare and interpret financial and productivity reports for the practice.
• Frequent client and interoffice personnel interaction.
• Near Vision—the ability to see details at close range (within a few feet of the observer) as required for computer software programs and the observation of subordinates’ work quality.

ESSENTIAL FUNCTIONS

• File insurance claims by submitting e-claims and paper claims when necessary.
• Follow-up on all outstanding insurance claims/pre-estimate requests.
• Be knowledgeable in the operations
• Exercises discretion and independent judgment regarding coverage and insurance claims and resolves billing disputes with little supervision.
• Excellent computer skills and ability to use practice software systems.
• Specialized understanding and experience in handling insurance and billing matters in a medical setting.
• Processes insurance payments and ensures timely collection from patients and insurers.
• Provide, and complete insurance paperwork and obtain information from patients’ insurance provider(s) as needed to ensure payment.
• Actively pursues provision of excellent patient service.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
• Complete training in all areas shown on training schedule which apply to the position(s) that report to the Claims Specialist.
• Additional responsibilities as needed and as appropriate.
• Completely cross-train to assume Financial Coordinator, Greeter/Receptionist responsibilities, when necessary.
• Must be able to work both independently and cooperatively in team settings.
• Occasionally there may be some travel, by car or plane, required in order to participate in continuing education or seminars.
• Other duties and tasks, as assigned periodically.

SUCCESS FACTORS

• Always maintain the highest level of confidentiality to HIPAA standards.

• Must be comfortable seeing and able to maintain a professional demeanor and attitude.

• Must be detail oriented in order to maintain good financial practices, account balances, and financial reporting.

• Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office.

• Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work-related documents.

• Must demonstrate excellent communication skills by talking to others to convey information effectively.

• Information Ordering – The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

• Good interpersonal skills to maintain positive rapport with patients, dentists, other staff members and community.

• Effective verbal skills to communicate clearly and professionally with Insurance companies, patients and staff.
• Professional personal presentation.
• Must maintain regular, consistent, and punctual attendance in accordance with assigned schedule and time off policies.

EXPERIENCE AND EDUCATION

• Minimum education of a high school diploma or GED.
• Two years of experience in a dental setting preferred.
• Computer literacy.
• Current CPR Certification preferred.
• Knowledge in Microsoft Office (Word, Excel, Outlook, etc.)

Position Title: Expanded Duties Dental Assistant (EDDA)/Expanded Function Dental Assistant (EFDA)

Reports To: Practice Dentist or Associate Dentist, as assigned

Status: Non-exempt, Regular, “At-will” Work Status, Part-time/Full-time

POSITION SUMMARY

Under direct and indirect supervision, the dental assistant will assist the Dentist in both administrative and clinical duties including: prepare patient for procedure or exam, sterilize and disinfect instruments, set up instrument trays, prepare materials, and assist during dental procedures. This position will provide patient and practice support services, including, but not limited to, personal assistance, medical attention, and emotional support.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Standing 95%.

• Sitting 5%.

• Moderate noise levels from dental and other lab equipment.

• Medical, office, and lab setting.

• Minimum moving requirements of 35 pounds in order to transfer equipment and pack and unpack supplies.

• Frequent bending, twisting, and position changes in order to examine and service patients.

• Exceptional hand eye coordination and control in order to use dental implements for exams, to provide dentist assistance, mix and/or place materials on dental tools, products, and in mouths.
• Frequent client and interoffice personnel interaction as this position is chair-side to dentist and heavily dependent on excellent customer interaction.
• Near Vision—the ability to see details at close range (within a few feet of the observer) as required for mixing and placing materials on tools and in mouths.

RESPONSIBILITIES

• Manage dental and medical emergencies according to OSHA and office procedures including:
  • Maintain CPR certification.
  • Maintain emergency drug and oxygen supply.
• When assigned or if dentist is unavailable and to relieve patient discomfort, EFDA will re-cement a temporary or permanent crown with temporary cement.
• Assist chairside during administration of nitrous oxide.
• Take and record medical and dental histories and vital signs of patients.
• Record treatment information in patient records.
• Provide diagnostic information to the Doctor by triaging the patient and taking x-rays.
• Fabricate temporary restorations, clean and polish removable appliances.
• Timely prepare treatment area by sterilizing, positioning, and delivering instruments for dentist’s access.
• Actively provide suctioning and hand instruments to Dentist, as needed, during exams and procedures in order to help maintain patient comfort and Dentist’s efficiency.
• Select, mix, and place materials on instruments and in the patient’s mouth, as needed.
• Perform routine equipment maintenance and determining when and what kind of maintenance is needed.
• Stock operatories and maintain clinical supply inventory.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular attendance and adhere to assigned work schedule and office policies.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
• Must be able to work both independently and cooperatively in team settings.
• Occasionally there may be some travel, by car or plane, required in order to participate in continuing education or seminars.
• Must be able to memorize and effectively deliver scripts as appropriate, both over the phone and in person.
• Other duties and tasks, as assigned periodically.

REQUIREMENTS

• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Must be comfortable seeing and able to maintain a professional demeanor and attitude while working around blood and unpleasant smells.
• Must be detail oriented in order to work efficiently in small spaces and maintain patient comfort.
• Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office.
• Must excel in forward thinking in order to anticipate the needs of the doctor as well as the patient.
• Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work-related documents.
• Must demonstrate excellent communication skills by talking to others to convey information effectively.
• Equipment Maintenance—performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

QUALIFICATIONS

• High School Diploma or GED Certificate.
• Diploma or certificate from an approved dental assisting program as accredited by CODA in Expanded Functions.
• Radiology Certified
• Knowledge in Microsoft Office (Outlook, Excel, Word, etc.)

Position Title: Insurance Coordinator
Reports To: Financial Team Leader or Office Team Leader, as assigned
Status: Salaried Exempt, Regular, “At-will” Work Status, Part-time/Full-time

POSITION SUMMARY

The Insurance Coordinator is responsible for assisting patients with their dental benefits and preparing treatment plans. Also,
contacts insurance companies and patients regarding coverage determinations, copays and outstanding balances.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Sitting 90%.

• Standing or walking 10%.

• Moderate noise levels from dental and other lab equipment.

• Medical, office, and lab setting.

• Exceptional hand dexterity and typing skills to work with standard software programs provided.

• Good mathematical aptitude in order to prepare and interpret financial reports, collect and track payments and account balances, and maintain financial integrity for the practice.

• Near Vision—the ability to see details at close range (within a few feet of the observer) as required for computer data entry and the preparation of treatment plans.

ESSENTIAL FUNCTIONS

• Exercises discretion and independent judgment regarding coverage and insurance claims and resolves billing disputes with little supervision.

• Excellent computer skills and ability to use practice software systems.

• Specialized understanding and experience in handling insurance and billing matters in a medical setting.

• Processes insurance payments and ensures timely collection from patients and insurers.

• Provide, and complete insurance paperwork and obtain information from patients’ insurance provider(s) as needed to ensure payment.

• Actively pursues provision of excellent patient service.

• Must always represent the practice in a professional, pleasant, and cooperative manner.

• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.

• Must be able to work both independently and cooperatively in team settings.

• Occasionally there may be some travel, by car or plane, required in order to participate in continuing education or seminars.

• May be required to train and supervise others on the administrative team.

• Other duties and tasks, as assigned periodically.

SUCCESS FACTORS

• Always maintain the highest level of confidentiality to HIPAA standards.

• Must be comfortable seeing and able to maintain a professional demeanor and attitude.

• Must be detail oriented in order to maintain good financial practices, account balances, and financial reporting.

• Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office.

• Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work-related documents.

• Must demonstrate excellent communication skills by talking to others to convey information effectively.

• Information Ordering – The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

EXPERIENCE AND EDUCATION

• Minimum education of a high school diploma or GED.
• Two years of experience in a dental setting.
• Computer literacy.
• Current CPR Certification.
• Knowledge in Microsoft Office (Word, Excel, Outlook, etc.)

Position Title: Marketing Coordinator

Reports To: Practice Dentist or Practice Manager, as assigned

Status: Non-exempt, Regular, “At-will” Work Status, Part-time/Full-time

POSITION SUMMARY

The Marketing Coordinator plans, organizes, directs, and develops marketing and patient outreach to achieve short-range and long-range business development objectives. This individual is responsible for managing communications, media, and advertising to effectively and positively represent the practice and its services to patients, referral partners, and the community.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Sitting 20%.
• Standing/walking 80%.
• Moderate noise levels from dental and other lab equipment.
• Medical, office, and lab setting.
• Exceptional hand dexterity and typing skills to work with standard software programs provided.
• Good mathematical aptitude in order to prepare and interpret financial reports, track growth, and contribute toward financial integrity of the practice.
• Verbal and written communication to handle frequent interaction with patients, patient prospects, and referral partners, as this position must provide, present, explain, and coordinate marketing and public relations outreach.

RESPONSIBILITIES

• Create, prepare, and develop marketing plans, sales strategies, and action plans for identified targets of opportunity.
• Creates new business opportunities through partner relationship programs.
• Understands goals and benchmarks as set by the Practice and develops specific plans to meet them.
• Maintains a thorough understanding of each department functions and services in order to promote specific objectives.
• Manages and updates the practice’s website and internet media.
• Must always represent the practice in a professional, pleasant, and cooperative manner.
• Maintain regular attendance and adhere to assigned work schedule and office policies.
• Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
• Must be able to work both independently and cooperatively in team settings.
• Initiates, leads, and directs new business proposals and efforts to carry through.
• Always maintain the highest level of confidentiality to HIPAA standards.
• Adhere to strict safety guidelines and procedures to OSHA and office standards.
• Occasionally there may be some travel, by car or plane, as required.
• Other duties and tasks, as assigned periodically.

REQUIREMENTS

• Organized, motivated, committed, and self-directed.
• Is emotionally and mentally mature, able to engender trust, and always ready to listen.
• Increases knowledge and skills through self-study and by attending courses and seminars.
• Has a desire and ability to work well with the public.
• Must be detail oriented in order to maintain good financial practices, account balances, and financial reporting.
• Must be flexible and understand that job duties may change from time to time and that this individual may be asked to assist in other areas of the office.
• Must excel in forward thinking in order to anticipate the needs of the doctor as well as challenges for the practice as a whole.
• Must demonstrate active listening by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Must demonstrate good reading comprehension by understanding written sentences and paragraphs in work-related documents.
• Must demonstrate excellent communication skills by talking to others to convey information effectively.
• Information Ordering – The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

EXPERIENCE AND EDUCATION

• Bachelor’s degree in marketing and/or management. Comparable experience may be considered to substitute for all or part of the required education at management’s sole discretion.
• At least two years of experience in the dental/medical field preferred.
• Experience with Excel spreadsheets
• Knowledge in Microsoft Office (Word, Excel, Outlook, etc.)